KELVORINTHOS Returns Policy

KELVORINTHOS is committed to ensuring the satisfaction of our valued customers. If you are not completely satisfied with your purchase, our returns policy offers flexibility to ensure a smooth return process. Please read our returns policy carefully to understand your rights and responsibilities.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Items should be unused, in their original packaging, and in the same condition as received.
• Proof of purchase, such as a receipt or order confirmation, is required.

Non-returnable Items

Some items are exempt from being returned, including:

• Gift cards
• Perishable goods such as food, flowers, or plants
• Personal care items like underwear and sanitary goods
• Custom or personalized items

Process for Returning Items

1. Email our customer service at [email protected] to initiate a return.
2. Include your order number and details of the item you wish to return.
3. Once your return request is reviewed, you will receive a Return Merchandise Authorization (RMA) and instructions on how to send your item back.
4. Ship the item back to us with the RMA included in the package.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

For defective or damaged items, please contact us at [email protected]. We will be happy to assist with an exchange for the same item.

Return Shipping

The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions regarding our returns policy, please contact us at [email protected] or call us at +1-800-KELVORINTHOS.

Thank you for choosing KELVORINTHOS!